InTouch Digital
InTouch Digital Systems, Inc.

Telephone Technology for Tomorrow

Falcon PBX
Technical Support

Technical Support: 972-317-0833 (M-F 9am to 5pm Central)
and
+27-(0)63-499-8721 (M-F 8am to 5pm CET)

Open a Trouble Ticket

Our technical support staff are eager to provide you with a wide range of specialized services and updates that will keep your system running at its optimum. As well as training you and your staff on the system features. You get support directly from the manufacturer, who knows the product inside out.

All Falcon PBX systems make use of today's high-speed Internet technology. We have built our systems with the ability for our technical staff to fully support your system remotely.

During Internet support sessions our technicians have the ability to fully control your system, while you watch and learn. This technology allows us to view any problems that you may have encountered, and allows non-technical users to demonstrate their needs graphically.

Support Options
All InTouch Digital products include a lifetime warranty, and the initial 3 months of support at no charge.

If you wish to contract for support services after the initial 3 months, annual Customer Care contracts are available which include the following:

Unlimited technical support during business hours.
Provision of all upgrades to the software and user documentation, including any supplemental training literature.
Direct Internet support including data uploads and downloads, direct configuration changes, and instant updates are all included.

Time & Materials
For those customers not under a Customer Care Contract, we are still available for support, but we will require payment before connecting to your system.

Remote Support Access

If instructed by the Support Center, follow the link below:
Support Link
  

 



InTouch Digital Systems, Inc.
801 Hebron Pkwy Ste 4306
Lewisville TX 75057

info@InTouchDigital.com
Sales: (972) 961-7760
Support: (972) 317-
0833